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SimpliFrustrated's profile

Monday, June 6th, 2022 1:16 PM

SimpliSafe System wipes all connected deviced - TWICE

Anything have been  having issues with their Simplisafe system wiping their entire devices database forcing you to have to reconnect everything? Mine happened twice, the first time I contacted customer service and the reaction was simply, try reconnecting it. What if I was away from my home for a few days? Second time I've called in to customer service and the same redundant possible solution is to power cycle my base station. I need a permanent solution and it seems Simplisafe customer service doesn't have one. I'm looking for other responses here before I cancel and go back to Smith Thompson and share my personal experiences with both the technical support and customer support I've had with SimpliSafe.

Official Solution

Community Admin


5.2K Messages


80 Points

2 years ago

Hi @SimpliFrustrated ,

I sincerely apologize for your experience. We should have replaced that Base Station as soon as you described the issue. I'm requesting a call from a senior agent now to take care of it.

Hi @davey_d ,

Thank you for your prompt response. A member of your customer service team did reach out to me just now right as I was trying to install the replacement base station. Everything is in working order since he was able to transfer me to a member of the onboarding team to fix a wifi issue as well as provide a firmware update. Thank you for taking the time to response to my frustration with having my devices wiped out twice. Have a good day.

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