8 Messages
'Simplisafe system has lost its wifi connection'
I get a text message that 'Simplisafe system has lost its wifi connection..', then another text a minute later that 'Simplsafe has regained its wifi connection..', several times a day for the past 6 months. We use All New Simplisafe.
My CS expert wife and I have checked our wireless network, our ISP, etc, etc. I've also powered down the base station and removed battery, and restarted it, I've also reestablished the wifi to the system, etc. etc. I've tried to contact support but they have been non-responsive.
I'm concerned that my base station may be failing.
Anyone else have this problem and/or solved it?
Thanks
| The connection between your Base Station and WiFi may be lost due to a variety of factors, including interference, and security or other settings on your WiFi router. If you have active Monitoring Service that includes it, the backup cellular connection should take over immediately as soon as WiFi is lost - keeping your system online for emergencies. Occasional drops are not unusual, and you should see a "WiFi Restored" message soon afterwards. But if you are seeing the error frequency, please give our Support team a call at 800-548-9508 so that we can help with troubleshooting. |
AshNash
1 Message
2 years ago
I've been having this same issue for MONTHS. I check for updates on the system, reboot my router, my SS base - and nothing. I finally reached out to SS tech support today to try to trouble shoot it, and the tech just repeatedly told me it's my wifi. I have no issues with any other system and I work from home. But I get a wifi lost, wifi reconnected series every few minutes. The rep wouldn't even let me talk most of the time and just kept speaking over me to repeat that she sees no other errors on my system so it's just my wifi. I'm so frustrated by the system and by the tech support experience. I don't have Spectrum internet as some of the other users spoke to previously - I have Xfinity and we've been using the same router the entire time we've had the SS system (2020) - but it's the last 6 months or so we've been experiencing the issue. Tech support didn't even attempt to trouble shoot. At this point I'm not even sure what to do next.
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