‎SimpliSafe sets and disarms house alarm by itsel | SimpliSafe Support Home
ginamclayton's profile

Friday, September 2nd, 2022 2:17 PM

SimpliSafe sets and disarms house alarm by itsel

Our system has been malfunctioning for several weeks. First the keypad kept saying it couldn’t connect to base station. We reset the base station then the keypad wouldn’t remember the wireless password. We thought we sorted out the issues as the keypad seems ok now ( took out batteries on base station and keypad etc several times). And all that time it has been and still does send us txts and the base station speaks saying the alarm away is set or the alarm is turned off at random times when we have not set or disarmed the alarm. If we do set the alarm it appears that it isn’t really set because we can just walk in and out the house opening and closing doors and there is no response from the system. We did do the upgrade as requested sometime ago. 

Official Solution

Community Admin


4.8K Messages

1 year ago

Hi @ginamclayton ,

I strongly recommend giving our Support team a call at 800-548-9508. Just based on the symptoms you describe, I would want to replace your Base Station ASAP.

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