1. Unplug ac adapter from base station.
2. For SS2, take out screw from bottom, locate battery compartment
For SS3, take out tiny screw under ac adapter plug, twist the bottom of the base station, lift up, access batteries
3. Take out one battery.
4. Reinsert battery, screw, ac adapter.
(base station should announce test mode or whatever state it is in)
5. Test a sensor or two, or, exit test mode by pressing the Menu button on the keypad.
You can also try taking out one battery from the keypad, waiting a moment, reinserting it and seeing if that works.
Try moving the base station closer to the keypad (so it has a clear "line of sight" to it). Make sure there's no interference such as appliances, thick walls, etc.
@brensdalg It can also help to take the following steps:
Unplug the power cord from the bottom of the Base Station
Use a Phillips Head screwdriver to remove the screw on the bottom of the cover, and then remove the cover. Keep the batteries in the Base Station
Locate the white button on the bottom of the Base Station, but do not press it yet. This is across from where the power cord is inserted
Power cycle the Keypad by removing and reinstalling one battery from the back of the Keypad. As soon as the Keypad says “searching for Base Station,” press and release the white button on the Base Station. The Base Station should then announce “Keypad added"
If the above steps do not help to add your Keypad, please contact our Support team for further assistance.
coltmaster1
2.8K Messages
5 years ago
Try rebooting your base station:
1. Unplug ac adapter from base station.
2. For SS2, take out screw from bottom, locate battery compartment
For SS3, take out tiny screw under ac adapter plug, twist the bottom of the base station, lift up, access batteries
3. Take out one battery.
4. Reinsert battery, screw, ac adapter.
(base station should announce test mode or whatever state it is in)
5. Test a sensor or two, or, exit test mode by pressing the Menu button on the keypad.
You can also try taking out one battery from the keypad, waiting a moment, reinserting it and seeing if that works.
Try moving the base station closer to the keypad (so it has a clear "line of sight" to it). Make sure there's no interference such as appliances, thick walls, etc.
If this doesn't help, call SS for assistance.
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