
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
335 Messages
Friday, May 8th, 2020 3:00 PM
Replacement base station
Question
•
Updated
2 years ago
1.1K
11
0
0
Responses

New to the Community? Get started by reading our Welcome Post.
Related Conversations
Was this post helpful?
How can we improve?
captain11
Captain
•
5.1K Messages
3 years ago
Note, I'm with you, I don't think this will address the db issues.
1
0
niquon
12 Messages
3 years ago
Edit: they just hung up on me and now they're closed. Fail.
0
0
usmaak
335 Messages
3 years ago
0
0
niquon
12 Messages
3 years ago
0
0
doubd_01
2 Messages
3 years ago
Did replacing the base solve your issues??
.
0
0
usmaak
335 Messages
3 years ago
I do need to do it though. I had one lock stop responding and I had to take the battery out of the lock to get it to reconnect.
0
0
niquon
12 Messages
3 years ago
From a technology perspective this company is just terrible. And along the way I have been emailing & leaving messages for a "supervisor" to call me and they literally never have--not once. Such a joke.
0
0
ricksimplisafe
89 Messages
3 years ago
Or, you can remove the battery cover on the lock and hold the reset button in until the lights flash, then add it to the new system.
The problem is that neither phone support nor Twitter support knew this. A product support person at the company actually called and told me what to do and it worked.
1
0
chad_1566526
1 Message
3 years ago
0
0
usmaak
335 Messages
3 years ago
0
0
shiherlis
Advocate
•
669 Messages
2 years ago
For clarification, I had zero problems with the original Base Station (not so with SS2). When SimpliSafe sent the new Verizon circuit board/module to swap for better coverage (original was T-Mobile), I found a broken plastic piece inside upon opening. Long story shortened, SimpliSafe was great about shipping me out a new Base Station within two days. They also went ahead and sent a replacement for the one Motion Sensor that I had to reseat the battery a couple of times to get it back to communicating with the system. I was surprised because typically, shipping is very slow at this time of year, and it is not easy to reach Customer Service. I waited less than 30 seconds to swap the new serial number.
0
0