3 Messages
Remote FOB battery replacement- How to?
There are no directions how to replace the CR1632 battery in the black remote FOB. No battery door either. Tried to pry it open and set off the panic alarm (red end piece). Didn't know that was there either. Can someone post a YouTube video?
Official Solution
simplisafe_admin
Community Admin
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510 Messages
3 years ago
The Black Keyfob for the All-New SimpliSafe does not have a replaceable battery. At this time, if the Keyfob stops working for any reason, it can be replaced under its three-year warranty. Please contact our Support Team to see about getting the Keyfob replaced.
SimpliSafe Social Team
SimpliSafe Home Security
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gofission
3 Messages
3 years ago
Here is a suggestion for the next generation. A tiny red LED that blinks feedback to show you pushed the button and an access door to replace the coin battery before it's dead.
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coltmaster1
Advocate
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2.8K Messages
3 years ago
A ton of us bought SS3 in the beginning of 2018, and we all asked you how you were going to address the non-battery thing. All we got were crickets.
So now, we get to pay extra again, at 24.99 apiece? Hope SS is better than that, as that's a pretty shady tactic, since you sort of overlooked the battery compartment thing.
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sevensiamesecats
Advocate
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2.2K Messages
3 years ago
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coltmaster1
Advocate
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2.8K Messages
3 years ago
Hey Team S - the crickets are getting quieter. Is SS going to do the right thing or not?
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behenning
1 Message
3 years ago
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dave_b
4 Messages
1 year ago
I changed the battery in my fob with some trial and error. There are snap fits near the fabric loop end I used a flat blade precision screwdriver to pry cover sections apart.
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Bignanc
5 Messages
1 year ago
I just called SimpliSafe about the fob battery and they said it cannot be replaced, but they would send out a new fob at no charge! Great Customer Service! Thanks Pamela!
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raloujones
1 Message
1 year ago
I was told it is not replaceable. I purchased a new key fob
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dave_b
4 Messages
1 year ago
Hmm. Maybe there are different versions out there. I could pry mine open by trial and error but prying left nicks in the plastic 🙂. Snaps are about 1/2 inch from the ends if I recall correctly. Hopefully replacement fobs aren’t expensive.
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richardrodgers
1 Message
4 months ago
It took me about 5 minutes on Chat for them to send me a new one for no charge and a label for return of the failed fob. Excellent service.
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