‎Remote FOB battery replacement- How to? | SimpliSafe Support Home
 
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Wednesday, October 14th, 2020 5:33 PM

Remote FOB battery replacement- How to?

There are no directions how to replace the CR1632 battery in the black remote FOB. No battery door either. Tried to pry it open and set off the panic alarm (red end piece). Didn't know that was there either. Can someone post a YouTube video?

Official Response

Community Admin

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535 Messages

4 years ago

Hi @gofission,

The Black Keyfob for the All-New SimpliSafe does not have a replaceable battery. At this time, if the Keyfob stops working for any reason, it can be replaced under its three-year warranty. Please contact our Support Team to see about getting the Keyfob replaced.

SimpliSafe Social Team
SimpliSafe Home Security

3 Messages

4 years ago

So you find out the battery is dead when it fails to shut off the alarm? Outside of 3 years , you have to buy a new one? And this is the "new" model. Seriously bad design!
Here is a suggestion for the next generation. A tiny red LED that blinks feedback to show you pushed the button and an access door to replace the coin battery before it's dead.

2.8K Messages

4 years ago

Hey Team S,

A ton of us bought SS3 in the beginning of 2018, and we all asked you how you were going to address the non-battery thing.  All we got were crickets.

So now, we get to pay extra again, at 24.99 apiece?  Hope SS is better than that, as that's a pretty shady tactic, since you sort of overlooked the battery compartment thing.

2.2K Messages

4 years ago

I suspect "all" the fobs will "fail" shortly before the expiration of the 3 year warrantee...

2 Messages

@sevensiamesecats​  nope, mine failed AFTER the warranty expired. $29.99 plus tax and s/h, please. 

2.8K Messages

4 years ago

Seven, it wouldn't surprise me.

Hey Team S - the crickets are getting quieter.  Is SS going to do the right thing or not?

1 Message

4 years ago

i just contacted Simplisafe Customer Service,  they were very nice and said they would send me out a new one with a shipping label to return the old one.... Exceptional Service.

4 Messages

2 years ago

I changed the battery in my fob with some trial and error. There are snap fits near the fabric loop end  I used a flat blade precision screwdriver to pry cover sections apart. 

Community Admin

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5.6K Messages

@dave_b​ glad to hear that you found a way. Keep in mind though that for as long as your system is under warranty, we're able to replace your Keyfob at no additional charge. So those who aren't comfortable with prying the device open can just get a replacement sent instead.

6 Messages

2 years ago

I just called SimpliSafe about the fob battery and they said it cannot be replaced, but they would send out a new fob at no charge! Great Customer Service! Thanks Pamela!

Community Admin

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5.6K Messages

@Bignanc​ that's fantastic to hear!

1 Message

2 years ago

I was told it is not replaceable. I purchased a new key fob

6 Messages

@raloujones​ I called SimpliSafe and they replaced for free! Had to send old one back. 

3 Messages

@raloujones​ 

that’s a bs response since it has a replaceable 2032 battery. 

4 Messages

2 years ago

Hmm. Maybe there are different versions out there. I could pry mine open by trial and error but prying left nicks in the plastic 🙂. Snaps are about 1/2 inch from the ends if I recall correctly. Hopefully replacement fobs aren’t expensive. 

6 Messages

@dave_b​ I ended up calling SimpliSafe safe and they replaced it for free. Just had to send the old one back. 

1 year ago

It took me about 5 minutes on Chat for them to send me a new one for no charge and a label for return of the failed fob.  Excellent service. 

1 Message

9 months ago

fyi, mine is original keychain version.  just stopped working. used sharp knife blade to open the cover, slides off..  replaced the batter  size: CR1632

1 Message

6 months ago

Key fob has a 2032 button battery.  If you insert a butter knife in the end with the cloth loop and gently twist, the fob will pop open on that end, releasing the two holed cloth ribbon and revealing the button cell battery. Slide the battery out, replace, and reattach the cloth ribbon as you snap the fob closed. 

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