Uh, am I seeing this correctly? There's a red light inside the unit so bright it's illuminating half of the top of the base station? And is maybe coming out between a gap in the top and bottom of the base station and illuminating whatever that is on the right hand bottom corner?
https://support.simplisafe.com/hc/en-us/articles/360029925871-What-do-the-lights-on-my-SimpliSafe-Base-Station-mean-
"The lights listed below are the only colors that the Base Station will display. If you are seeing a color that is not listed try changing the lighting in the room, as this can affect the look of the colored lights.
LED Status Description
Off System is Unarmed.
Blue System is Armed, Home or Away.
Amber Update Downloading/Installing to Keypad.
Amber "Search Light" Base Station Update Installing.
Slow Red Pulse (once every 8-10s) Minor Error: Check Keypad for details. Examples include power outages or radio interference.
Continuous Red Pulse Recent Alarm. Pulses for 1-2 minutes before turning solid red.
Solid Red Recent Alarm. Remains solid until the alarm notification is dismissed on the keypad, or the system is disarmed and re-armed.
White Accessing menu via Keypad, Test mode.
Double White Blink Confirmation. For example, when a keypad setting is changed.
White "Search Light" Setup and Naming Mode or Base Station is Searching for nearby Wifi Networks."
You can also follow the instructions on accessing the internal module to see if the light is on it. Should be pretty easy.
https://support.simplisafe.com/hc/en-us/articles/360040117851-Base-Station-Module-Upgrade-Instructions-for-the-Gen-3-SimpliSafe
Sorry that our Support didn't catch that. There's a little red LED on the
cell module that can indicate errors. It's either that the cell module isn't connected to the main board properly (there's just a cable that links them), OR it's not able to reach the cell sites in your area.
Have you ever had your cell module replaced? We should do that ASAP and make sure that it's upgraded to 4G.
worthing
Advocate
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526 Messages
1 year ago
Uh, am I seeing this correctly? There's a red light inside the unit so bright it's illuminating half of the top of the base station? And is maybe coming out between a gap in the top and bottom of the base station and illuminating whatever that is on the right hand bottom corner?
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hondaman88
Advocate
•
113 Messages
1 year ago
https://support.simplisafe.com/hc/en-us/articles/360029925871-What-do-the-lights-on-my-SimpliSafe-Base-Station-mean-
"The lights listed below are the only colors that the Base Station will display. If you are seeing a color that is not listed try changing the lighting in the room, as this can affect the look of the colored lights.
LED Status Description
Off System is Unarmed.
Blue System is Armed, Home or Away.
Amber Update Downloading/Installing to Keypad.
Amber "Search Light" Base Station Update Installing.
Slow Red Pulse (once every 8-10s) Minor Error: Check Keypad for details. Examples include power outages or radio interference.
Continuous Red Pulse Recent Alarm. Pulses for 1-2 minutes before turning solid red.
Solid Red Recent Alarm. Remains solid until the alarm notification is dismissed on the keypad, or the system is disarmed and re-armed.
White Accessing menu via Keypad, Test mode.
Double White Blink Confirmation. For example, when a keypad setting is changed.
White "Search Light" Setup and Naming Mode or Base Station is Searching for nearby Wifi Networks."
You can also follow the instructions on accessing the internal module to see if the light is on it. Should be pretty easy.
https://support.simplisafe.com/hc/en-us/articles/360040117851-Base-Station-Module-Upgrade-Instructions-for-the-Gen-3-SimpliSafe
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davey_d
Community Admin
•
4.3K Messages
1 year ago
Sorry that our Support didn't catch that. There's a little red LED on the cell module that can indicate errors. It's either that the cell module isn't connected to the main board properly (there's just a cable that links them), OR it's not able to reach the cell sites in your area.
Have you ever had your cell module replaced? We should do that ASAP and make sure that it's upgraded to 4G.
- Johnny M.
SimpliSafe Home Security
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eadesdd
2 Messages
1 year ago
Thanks for the help!
Darin
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