1.6K Messages
Recordings oddities
Perhaps someone at Simplisafe can explain this. Honesty preferred not the run around canned replies.
I reluctantly signed again today for self and recordings rather than let 5 of 7 cameras just rot, and not feasible financial value dollars wise, to return all for refund.
Might as well get a little coverage for $9.99 per month for $850 worth of mediocre cameras.
The oddities are, that Simplisafe records videos even if you are not paying them.
Just self monitoring. We can't see them but they apparently or possibly can or could.
I sighed about noon today for the 3 month $9.99 per month free trial.
Magically, at least the "least" the last 30 days of recorded videos showed up in my timeline.
Rather weird and stalky IMHO. Probably illegal taking videos like that unbeknownst to customers.
Show me that in terms and conditions. I want an answer. ASAP!
Official Solution
simplisafe_admin
Community Admin
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1.4K Messages
10 days ago
Hello @dlpsr -
First and foremost, no one other than you is able to view your cameras’ recordings without your specific consent - and even with your consent, it’s only for service or product improvement related purposes. Further, all recordings are encrypted at rest and are automatically deleted after 30 days.
We’ve flagged your post to our Specialist team, and they’re reaching out to you directly to discuss what you experienced when you upgraded and the details of your three-month trial. Regarding the trial, given you already had a paid subscription with us and your billing date doesn’t change, we tie the kick off of your three month trial to that same billing date; however, we will be refunding your $9.02 charge. Our Specialist can discuss this further with you as well.
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dlpsr
1.6K Messages
10 days ago
@simplisafe_admin
crickets on my May 8 demand for the Terms of Service clause justifying unauthorized week-long video and audio recordings during my non-recording plan (self-monitoring, live view only).
Your silence proves you’re dodging accountability for practices that likely violate Pennsylvania’s Unfair Trade Practices and Consumer Protection Law (UTPCPL) for deceptive data collection and Wiretapping and Electronic Surveillance Control Act (Wiretap Law) for unconsented audio recordings.
Now, you’ve got the nerve to slap a $9.02 charge (Prime Visa, May 9, 2025) on my 3-month free trial ($9.99 plan, signed up May 8 via app).
Why am I billed for a free trial?
This smells like another deceptive tactic, violating UTPCPL for unauthorized billing, especially with your forum’s endless complaints about post-cancellation charges and refund delays.
Add your greedy push for two $9.99 plans for two base stations (one property, 10-camera plan, no ToS justification) to the pile of UTPCPL violations.
Show me the exact ToS clauses for:
Recording/storing video and audio during a non-recording plan.
Charging $9.02 during a free trial.
Requiring dual subscriptions for one account’s cameras.
No “we’re so sorry” BS—give real answers, reverse the $9.02, and delete my previous recordings, or I’m escalating to the PA Attorney General and FTC, who are already watching your “stalky” scams. Forum users, join me—report this greed! Answer ASAP!
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dlpsr
1.6K Messages
10 days ago
Pennsylvania Laws (Titles Only)
Wiretapping and Electronic Surveillance Control Act (18 Pa.C.S. § 5704, § 5725)
Unfair Trade Practices and Consumer Protection Law (73 P.S. § 201-2)
Prime Visa: You made an online, phone, or mail transaction of $9.02 with SIMPLISAFE on May 9, 2025 at 9:37 AM ET.
Or Explain.
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dlpsr
1.6K Messages
3 days ago
@simplisafe_admin
I need Chris Martin, CEO Escalations to make that final call to me or email me, very soon with answers and solutions! Or not, your choice of course.
I've given Simplisafe ample time, I've been as professional as possible and very patient.
It's around 8 or 9 days now total, since initial contact.
I need an answer concerning recording us and possibly recording everyone with self monitoring, on at least running 30 day recordings, presumably since first contact with Simplisafe in or around Dec., Jan. 2022/2023 initial purchase.
Not including any initial few months of full monitoring, which I cancelled after 6 or 7 months. Nor those times I had self with recordings.
I mean when we didn't have a recording account, only self monitoring, nor did we provide consent for such recordings of us, unbeknownst to us.
Both video and voice has been recorded and I have downloaded samples, as well as any TOS I thought might be applicable.
Pennsylvania has very strict wiretapping laws.
Or you leave no choice but take the complaints, elsewhere.
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