Really thinking of another company
My first experience with simplisafe was awful customer service. I called to ask one simple question. I was put on a silent hold for 15 minutes and told someone would call back. Nothing. All I wanted to know is if it is possible to get the keypad to not beep for 45 seconds when the system is armed. The rep couldn't answer me. I guess the answer is no? So now we can't arm it any time we work different schedules, lest the beeps wake us up.
Now, the keypad's batteries are low. After a whole month of having the service. I'm not replacing 2 AAs every month, that's insane.
Anybody have a better or worse experience with another company?