1 Message
No power at base station but it’s plugged in
My base station all of a sudden starting flashing red tonight and I was notified to plug it in as there is a power outage and it’s on battery power. I don’t have a power outage…….I have tried plugging it into multiple outlets and home and it still says power outage. Any ideas?
Official Solution
davey_d
Community Admin
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5.6K Messages
2 years ago
@captain11 is spot-on. Try the Base Station Reset (what he's describing) and see how that goes. Here's a video that takes you through the steps:
I would also say, try plugging the power adapter in without the batteries. That might tell us more about where the issue is - maybe with the batteries, maybe with the power adapter. Either way, our Support team at 800-548-9508 can replace any piece (or the whole unit) under warranty.
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Accepted Solution
captain11
Captain
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6K Messages
2 years ago
@skufahl suggest a hard boot. Open the base, take out the batteries (unit unplugged of course) wait 2 minutes, put batteries back in and plug back in. If that doesn't work, call SS for a replacement.
(edited)
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meshank
1 Message
1 year ago
Really appreciate the video!
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destivin
1 Message
1 year ago
Where can I get a replacement power cord for the base station?
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jtvandjfv
1 Message
11 months ago
Finally going on vacation for 11 days and the base station shows power outage when there is none. Have tried all the trouble shooting suggestions...................nothing works........................GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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