‎No power at base station but it’s plugged in | SimpliSafe Support Home
 
skufahl's profile

Sunday, April 10th, 2022 1:38 AM

No power at base station but it’s plugged in

My base station all of a sudden starting flashing red tonight and I was notified to plug it in as there is a power outage and it’s on battery power.    I don’t have a power outage…….I have tried plugging it into multiple outlets and home and it still says power outage.    Any ideas?

Accepted Solution

Captain

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5.8K Messages

2 years ago

@skufahl  suggest a hard boot. Open the base, take out the batteries (unit unplugged of course) wait 2 minutes, put batteries back in and plug back in. If that doesn't work, call SS for a replacement.

(edited)

2 Messages

Where do I get get replacement rechargeable batteries for the base station?

Community Admin

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2.6K Messages

@indalay1746​ If you contact our Support team, they can send you new batteries.

Official Response

Community Admin

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5.3K Messages

2 years ago

@captain11 is spot-on. Try the Base Station Reset (what he's describing) and see how that goes. Here's a video that takes you through the steps:

I would also say, try plugging the power adapter in without the batteries. That might tell us more about where the issue is - maybe with the batteries, maybe with the power adapter. Either way, our Support team at 800-548-9508 can replace any piece (or the whole unit) under warranty.

1 Message

1 year ago

Really appreciate the video! 

1 Message

1 year ago

Where can I get a replacement power cord for the base station?

Captain

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5.8K Messages

@destivin​ Contact support. In the past they have come through for customers.

Community Admin

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5.3K Messages

@destivin @captain11 correct as usual. Our Support team can get you a Power Adapter free of charge under warranty. Reach out via live chat or phone here!

2 Messages

you don't send the original ones any more!!! how do we find out the specs to buy a generic one?

1 Message

7 months ago

Finally going on vacation for 11 days and the base station shows power outage when there is none.  Have tried all the trouble shooting suggestions...................nothing works........................GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Community Admin

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2.6K Messages

@jtvandjfv​ To resolve this error, you can take the following steps:

  1. Unplug the Base Station's power cord from the wall outlet
  2. Wait at least 60 seconds
  3. After 60 seconds, a "Power Restored" message will appear in your timeline and the message should be removed from the app
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