‎No power at base station but it’s plugged in | SimpliSafe Support Home
 
skufahl's profile

Sunday, April 10th, 2022 1:38 AM

No power at base station but it’s plugged in

My base station all of a sudden starting flashing red tonight and I was notified to plug it in as there is a power outage and it’s on battery power.    I don’t have a power outage…….I have tried plugging it into multiple outlets and home and it still says power outage.    Any ideas?

Official Solution

Community Admin

 • 

5.6K Messages

2 years ago

@captain11 is spot-on. Try the Base Station Reset (what he's describing) and see how that goes. Here's a video that takes you through the steps:

I would also say, try plugging the power adapter in without the batteries. That might tell us more about where the issue is - maybe with the batteries, maybe with the power adapter. Either way, our Support team at 800-548-9508 can replace any piece (or the whole unit) under warranty.

Accepted Solution

Captain

 • 

5.9K Messages

2 years ago

@skufahl  suggest a hard boot. Open the base, take out the batteries (unit unplugged of course) wait 2 minutes, put batteries back in and plug back in. If that doesn't work, call SS for a replacement.

(edited)

2 Messages

Where do I get get replacement rechargeable batteries for the base station?

Community Admin

 • 

3.1K Messages

@indalay1746​ If you contact our Support team, they can send you new batteries.

1 Message

1 year ago

Really appreciate the video! 

1 Message

1 year ago

Where can I get a replacement power cord for the base station?

Captain

 • 

5.9K Messages

@destivin​ Contact support. In the past they have come through for customers.

Community Admin

 • 

5.6K Messages

@destivin @captain11 correct as usual. Our Support team can get you a Power Adapter free of charge under warranty. Reach out via live chat or phone here!

2 Messages

you don't send the original ones any more!!! how do we find out the specs to buy a generic one?

1 Message

10 months ago

Finally going on vacation for 11 days and the base station shows power outage when there is none.  Have tried all the trouble shooting suggestions...................nothing works........................GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Community Admin

 • 

3.1K Messages

@jtvandjfv​ To resolve this error, you can take the following steps:

  1. Unplug the Base Station's power cord from the wall outlet
  2. Wait at least 60 seconds
  3. After 60 seconds, a "Power Restored" message will appear in your timeline and the message should be removed from the app
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.