No Cellular access
Not sure whats going on but Ive been through 2 new base stations with a 3rd on the way as well as a new cellular module and the new system cannot connet to any cellular network. I do not have wifi access as I have an arris modem that I own and Im not changing (still waiting for that update thats supposed to come out in March to fix this). If I connect my phone to a hotspot the system recognizes me but again no cellular access when the hotspot is off. I dont live in an area that has weak celluar access, I live in a pretty big metro area with hundreds of thousands of others. Ive been on the phone countless times in the past 2 weeks with various tech support folks and no one can help me. Has anyone else had this issue and gotten a solution? Ive been with this company for nearly 6 years and really dont want to change but my patience is running thin.