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ropulse's profile

Sunday, June 26th, 2022 2:21 PM

new wifi router

I had to replace my wifi router - what do I need to do to bring the security on line?

Community Admin


5.5K Messages

2 years ago

Hi @ropulse ,

If you're asking about changing the WiFi connection for your SimpliSafe Base Station, you just need to navigate through your Keypad: Menu > System Settings > WiFi, and select a new WiFi connection from there.

Alternately, you can use the SimpliSafe app, under Menu > My System > General Settings > WiFi Network.

1 Message

1 year ago

My app does not have a WiFi option under general settings. We have the older version base station and devices. How do I update the WiFi? 

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1 Message

11 months ago

I just recently changed my router to a different SSID (effectively a "new" network to the SimpliSafe system) and had to do the following:

  1. Via App
    1. Update "Devices" starting with the base station. Go into the device setting and change the WiFi SSID info
    2. Reset each camera and scan the QR code with the new WiFi settings, it's possible to use one QR code for them all, but you'll need to figure out which device name is which in the app if doing it this way. Otherwise, create a QR code for each camera you are adding back
  2. Via the KeyPad
    1. Just update the WiFi settings for the keypad. This seems important as I've observed some really funny behavior when the Keypad is not on the same wifi as the base station (really delayed entry notification and even the alarm going off)
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