If you're asking about changing the WiFi connection for your SimpliSafe Base Station, you just need to navigate through your Keypad: Menu > System Settings > WiFi, and select a new WiFi connection from there.
Alternately, you can use the SimpliSafe app, under Menu > My System > Base Station Settings > WiFi Network.
@cgraff1950 Don’t use a phone to connect, use a computer wired by Ethernet to your router to find the devices on the network. If your router supports VLANs do that and you can separate and have different networks for different devices, or can make a network for IOT devices. Just did this myself recently with no issues connecting. I put the Base and Cameras on separate networks. Works fine.
I just recently changed my router to a different SSID (effectively a "new" network to the SimpliSafe system) and had to do the following:
Via App
Update "Devices" starting with the base station. Go into the device setting and change the WiFi SSID info
Reset each camera and scan the QR code with the new WiFi settings, it's possible to use one QR code for them all, but you'll need to figure out which device name is which in the app if doing it this way. Otherwise, create a QR code for each camera you are adding back
Via the KeyPad
Just update the WiFi settings for the keypad. This seems important as I've observed some really funny behavior when the Keypad is not on the same wifi as the base station (really delayed entry notification and even the alarm going off)
The answers aren’t addressing the issue, I also don’t have a WiFi option at this location in the app. I can set alarm duration, replace the device, etc, no WiFi options and I just got a new network installed!
@mandaleigh183 you should see the option to connect the Base Station to WiFi in the mobile app by going to My System > Base Station settings > WiFi Network.
But also, do you happen to know if you have an Original SimpliSafe system? The Original SimpliSafe only has a cellular connection option, not WiFi. If you do have an original system, you should not see a WiFi option in the mobile app.
This is why when I had spectrum come out and they had to replace all of our equipment I told them to put everything including my password the same and all my simplisafe equipment including cameras came back with me doing nothing.
@cgraff1950 After you connect your Base Station to your new Wi-Fi network, you will then need to connect your cameras to it next. If you check out the Changing Wi-Fi Networks for Cameras guide in the Help Center, it will walk you through that process.
@cgraff1950 If you are having trouble connecting your devices to your new router, we would want to make sure that your new network is configured to align with our requirements. We require the following:
Your network is configured to 2.4GHz
Your SSID and password are both no longer than 31 characters
Your network is configured to WAP2 or WPA2/3 Mixed Mode
Our cameras cannot connect to networks where there is a semi-colon or backslash in the SSID or password
But if your setup does align with our requirements, I recommend setting up a guest network locked at 2.4GHz and try connecting your SimpliSafe® devices to that network.
@cgraff1950 Follow the instructions that @simplisafe_admin posted. Change the WiFi network on your phone to the one(s) that you want to use. If you can’t connect on your phone, it’s not SS. Make sure your router isn’t blocking MAC addresses or ip addresses. On the iPhone app, go to My System on the bottom right. Select Base Station Settings, WiFi Network and connect. For cameras, go to Camera Settings and do the same for outdoor cameras. For indoor cameras, you’ll have to do the reset, QR code thing.
davey_d
Former Community Admin
•
5.7K Messages
Hi @ropulse ,
If you're asking about changing the WiFi connection for your SimpliSafe Base Station, you just need to navigate through your Keypad: Menu > System Settings > WiFi, and select a new WiFi connection from there.
Alternately, you can use the SimpliSafe app, under Menu > My System > Base Station Settings > WiFi Network.
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caarsvold
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My app does not have a WiFi option under general settings. We have the older version base station and devices. How do I update the WiFi?
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rvice
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I just recently changed my router to a different SSID (effectively a "new" network to the SimpliSafe system) and had to do the following:
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jhopson
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I’m trying to update my WiFi network but I don’t have the option to in the keypad options or via the mobile app.
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lance843
1.1K Messages
This is why when I had spectrum come out and they had to replace all of our equipment I told them to put everything including my password the same and all my simplisafe equipment including cameras came back with me doing nothing.
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cgraff1950
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if base station wifi is changed do the cameras need to be changed or do they automatically connect
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cgraff1950
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unable to connect to new router
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