2 Messages
New SimplySafe Install - few questions.
So, I just purchased SimpliSafe, and I just got it the day before Thanksgiving.
Disclaimers:
I read the manual. I have excellent WiFi. Yes, I googled it and called + chatted support. My iPhone is newer (iPhone 13 Pro Max). Yes, it is fully up to date, 100%. Yes, I reboot it frequently. No, my firewall wasn't blocking anything. Yes, I am sure - It's an objective scientific fact. I am very, very technically competent.
Network is: Grandstream GWN7664 WIFI6 APs x 3 -> Mikrotik CRS328-24P-4S+RM POE Switch -> Mikrotik CRS326-24S+2Q+RM Agg/Core Switch -> Netgate 6100 MAX Router -> Dual internet. I have them placed correctly; I had a full wireless “heat map” created. No interference, closest neighbor is a distance no FCC-violating noise makers. This is a SFH residence, not a commercial building. Modern construction, drywall, wood frame. Exterior is brick-facade (not real bricks) and concrete composite siding.
First and foremost - it is 2023, USB Micro-B is dead. Everything should be USB-C. This is not acceptable, and don't give me the cost argument, with the amount I paid even with your 60% off give me a break. This part is what heavily disappointed me the most. Zero excuses – it has been around since 2014 and the de-facto standard since 2016. Question is, when we getting USB-C? And why didn't they implement this years ago?
Second - the camera batteries charge slowly. I mean absurdly slow. Again, USB-B is dead. It’s not like it hasn’t been 7 years or anything. You have had more than enough time. Seriously, just get me fast charging USC-C batteries. The port on the back of the camera is fine. Do I just need to buy spares? Can you even buy spares? 3rd party aftermarket that have USB-C?
Third - device registration using the iPhone App. I get about a 40% success rate that it would progress on the App. Hence the 40% success rate. You would hit the button and it would ding and talk and the app would just sit there. The cameras were the worst. So much up and down the ladder to get them configured I fell off the ladder while on the phone with SimpliSafe support. Wasn't pleasant. I'm not known for having a short fuse, but I was getting frustrated. Yes, I had it touching the base station.
Fourth – Cameras and motion sensing. I have some cameras in very highly trafficked areas. Outdoor cameras. Anyway, I want to have them almost pause recording and such. Like Blink has a “retrigger time”. Because we will be on the porch or whatever and the camera is just Click/click/click/click with the spotlight or recording eating up battery. Unpacking the car, taking out the trash it is a lot of on/off.
Fifth - Dark Mode? iPhone.
Sixth - no multi-user? With the amount they waste on advertising, you would think they would have that.
Seventh – Extra base-stations or extenders. I have a larger house where I literally have 3 enterprise Access Points for wireless. Right now, I just have my first floor covered. I do not have my garage, the room above the garage or the second floor covered. Any way to extend it? With paying an extra $60/month? Can you just stack base-stations?
emily_s
Community Admin
•
3.3K Messages
9 months ago
Hello @mcl,
Welcome to SimpliSafe! I have addressed your questions and feedback below:
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