1 Message
new router reconnect
Happy with the system, just got a new router, can't seem to reconnect my cameras. Any helpful hints? Thank you
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Official Response
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simplisafe_admin
Community Admin
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The first thing that you'll need to do to get your cameras connected to your router is to reset them so that they'll take you through the setup prompts. To reset one of your SimpliCams, all you need to do is hold down the black circular button on the top of the camera for about 10 seconds. After about a minute the camera will reset and prompt you to install it again. Hope that helps!
SimpliSafe Social Team
SimpliSafe Home Security
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kaligirl1976
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What if the base station won't connect either?
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bschultz0
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Know what isn't cool? The fact that just because you replaced your router you now have to REMOVE YOUR DOORBELL completely in order to push a damned button, just to connect to a new wifi network. WHY exactly can it not connect to another wifi network when it loses connection and you enter the new credentials without removing the doorbell and physically pushing a button and then having to reinstall the doorbell?
My router went out and got replaced and I was able to reconnect all the other cameras, both indoor and outdoor without pushing any buttons on them or resetting them in any way. But not the doorbell. The one that is most important to NOT have to do it physically. smh
Now I guess I live without my doorbell camera until I get the time and motivation to remember how the heck it is secured (a tiny screw maybe?) and then find a tiny screwdriver to be able to remove it and go through this whole entire process all just to connect to wifi. Ridiculous.
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