The first thing that you'll need to do to get your cameras connected to your router is to reset them so that they'll take you through the setup prompts. To reset one of your SimpliCams, all you need to do is hold down the black circular button on the top of the camera for about 10 seconds. After about a minute the camera will reset and prompt you to install it again. Hope that helps!
@kaligirl1976 Are you getting any specific error message when you try to connect your Base Station to your network? I would first check to confirm that your network's setting aligns with our system's requirements:
Your network must broadcast at 2.4GHz
Your SSID and password cannot exceed 31 characters each
Your network must be configured to WPA2 or WPA2/3 Mixed Mode
If your system aligns with these requirements, I would recommend resetting your Base Station by taking the following steps:
Unplug the power cord from the Base Station, and use a Phillips Head screwdriver to remove the screw below the plug
Remove the bottom cover and remove one battery from the Base Station
Wait 30 seconds
Reassemble the Base Station by inserting the battery, cover, and the power cord
When powered up after the reset, the Base Station will say "Welcome to SimpliSafe"
After completing the reset, try connecting the Base Station to Wi-Fi again.
simplisafe_admin
Community Admin
•
536 Messages
4 years ago
The first thing that you'll need to do to get your cameras connected to your router is to reset them so that they'll take you through the setup prompts. To reset one of your SimpliCams, all you need to do is hold down the black circular button on the top of the camera for about 10 seconds. After about a minute the camera will reset and prompt you to install it again. Hope that helps!
SimpliSafe Social Team
SimpliSafe Home Security
0
0
kaligirl1976
1 Message
23 days ago
What if the base station won't connect either?
1
0