14 Messages
Multiple Base Stations
I started purchasing my system components a few months ago in anticipation of finally cancelling ADT...I believe it was during a 50% sale (Black Friday perhaps?). I underestimated the amount and content of components and attempted to buy more but the sale had lapsed. The Rep I spoke to was kind enough to offer to provide the same discount (was within the return period) but also noted that I could simply just buy a new system including base station and get the same deal.
Fast forward to 2 days ago when I tried to activate the 2nd base station and it appears as if the 2nd station can be linked to the same account but not to the same sensors. Say what? How am I supposed to hear notifications ("deck door open") while in the bedroom if the base is in the family room for instance? Am I just missing something or setting this up incorrectly? If the same notifications/alerts can't be communicated to all bases, this seems like a very big system shortfall. My 14 y.o. ADT system has simultaneous notifications via the control panel so surely this had to have been considered.
Thanks!
Official Solution
davey_d
Community Admin
•
5.6K Messages
2 years ago
@johnion ,
I'm so sorry for missing your question!
It helps to understand that the Base Station (the tower) is the brain of the system. You could think of it as the system, and all of the components just report to it.
For that reason, each system can have only one Base Station, and each Base Station must have its own Monitoring Service account.
So as far as that second system goes - you can certainly pull the sensors from that system and add it to your first system. But you can't add the Base Station itself. It has to be its own system.
But with regard to notifications. Of course, you could set up Smart Alerts through the SimpliSafe app, so you can get notified wherever you are.
But you could also install the Wireless Siren. Not only can it relay alarm signals, countdowns, and door chimes; but it's also an extra-loud 105dB speaker, so you're sure to hear alarm events from all over your house.
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johnion
14 Messages
2 years ago
I guess I'll call customer service...
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johnion
14 Messages
2 years ago
Thank you both. Since I assume that I'm out of the return period for the extra base station, I'll just keep it on hand as an extra in case the 1st one goes bad. Or I can sell it/give it away if someone I know is interested in SS.
I need to add more components so I'll look into the wireless siren. I wish the SS customer rep told me all of this when I placed my order...would have gotten the siren at a discount.
Thanks again! I'll be back with more questions as I get deeper down this installation rabbit hole :)
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ChewingPanda3692
3 Messages
2 years ago
Does the siren also work with the doorbell? I have another brand of doorbell with multiple chimes around the house but would like to standardize to SimpliSafe. I need to be able to hear the doorbell though.
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johnion
14 Messages
2 years ago
I don't have the doorbell so I'm not sure.
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JustinUK
1 Message
9 months ago
I want to hear when the door is opened, I want to hear announcements not necessarily the actual alarm though that would be a bonus from upstairs. Base station is in living room and even at full volume it’s difficult to hear beeps etc upstairs when I wish to turn mobile off at night but worried about alarm event being missed
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