‎Keypad | SimpliSafe Support Home
 

Keypad

My keypad stopped working and I changed the batteries for brand new ones and the keypad worked for a week and is off again    I’ve changed the batteries twice 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Former Community Admin

 • 

5.7K Messages

Hi @michael08ortega ,

What error messages or other symptoms are you seeing? That might help us narrow down what's happening.

But the first thing that comes to mind is that there might be too much interference between the Keypad and your Base Station, so it has to work harder than normal to maintain a connection. I would suggest moving your Base Station closer, if at all possible.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.