‎Keypad not connected | SimpliSafe Support Home
 
n10sely2000's profile

Thursday, June 20th, 2024 3:37 AM

Keypad not connected

New set up but keypad states it's not connected!

Accepted Solution

Captain

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5.9K Messages

28 days ago

@n10sely2000 Take a battery out, put back in and see if connects; move keypad closer to the base, search in the help center call support. There are many details you have left out of your post llike distance between base and keypad, is the base on the floor, near an electrical source etc etc.

Please post your outcome here after you troubleshoot and or call support. Thanks, good luck and welcome to the community!

3 Messages

@captain11​ Thanks for your response! I had spoken with a tech and he told me to take out the battery and hit the reset button. It works great now! Thank you for your help!

Captain

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5.9K Messages

@n10sely2000​ Thanks but it sounds like you already made the right move and called support. Enjoy your new system and recommend you become active in the community.  A bunch of really nice people and most ready to assist anyway they can.  

3 Messages

Thank you!!

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