‎Keypad not connected | SimpliSafe Help Center

Thursday, January 2nd, 2020 8:51 PM

Keypad not connected

1 Message

3 years ago

I'm having the same problem setting up a new system, the keypad is not connecting to the base station.



2.8K Messages

3 years ago

^  If you've re-booted the base station and the keypad still won't connect, try rebooting it again.

You can also try taking out the batteries from the keypad, waiting a few moments, reinserting the batteries, then see if it will connect.

Make sure there isn't any wireless interference around the base or the keypad, nor anything blocking 'line of sight' between them, such as appliances, thick walls, or that the distance is too far apart.

Otherwise, call SS for troubleshooting.

1 Message

3 years ago

I have the exactly same issues. So frustrating!
Tried everything thats suggested in this forum. No Joy!!
Wish me luck if i can get someone to talk to get the refund.
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