‎keypad not connected press any key | SimpliSafe Support Home

Sunday, May 10th, 2020 2:49 PM

keypad not connected press any key

After the electric being out and the system set on backup battery power for approximately 5hrs I now get a response on my keypad to connect press any key.
I have tried numerous times by pressing different keys including menu, and replacing batteries in base, and keypad and unplugging the base, nothing works,
any suggestions to fix this issue?

38 Messages

4 years ago

Probably the   batteries in your base station  became discharged and you will need to set up your keypad again and probably your sensors and any other devices.

1 Message

4 years ago

Had power outage (~1 minute) two days ago steady red light, unplugged base station power and removed/reinstalled batteries.  Reconnected power to base station, no lights but a message that "keypad not connected".  Pressed any key on keypad, monitor not lite, no response.  Keypad, removed/reinstalled batteries, pressed any key still nothing.  please help



5.9K Messages

4 years ago

@arabica1647 call support and have a new keypad sent after you do a bit of troubleshooting.
New to the Community? Get started by reading our Welcome Post.