‎keypad not connected press any key | SimpliSafe Help Center

Sunday, May 10th, 2020 2:49 PM

keypad not connected press any key

38 Messages

3 years ago

Probably the   batteries in your base station  became discharged and you will need to set up your keypad again and probably your sensors and any other devices.

1 Message

2 years ago

Had power outage (~1 minute) two days ago steady red light, unplugged base station power and removed/reinstalled batteries.  Reconnected power to base station, no lights but a message that "keypad not connected".  Pressed any key on keypad, monitor not lite, no response.  Keypad, removed/reinstalled batteries, pressed any key still nothing.  please help



5.1K Messages

2 years ago

@arabica1647 call support and have a new keypad sent after you do a bit of troubleshooting.
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