‎Keypad issues and false alarms | SimpliSafe Support Home
dwightgrimm's profile

Sunday, November 27th, 2022 2:18 AM

Keypad issues and false alarms

Having some issues. My keypad lights up when no one is near it.

I also had 2 false alarms while on vacation, one from motion sensor and one from smoke alarm. Anyone have any ideas? 

Official Response

Community Admin


5.6K Messages

2 years ago

Hi @dwightgrimm ,

Those seem to be three different issues, so we should tackle each, one by one.

First, the Keypad has a proximity sensor that works kind of like the standalone Motion Sensors - that is, they're looking out for sources of heat that are moving around in the room. So if you have the Keypad in front of an air vent, or anything else that changes the temperature around it, that might be what's triggering it.

But one thing you could try is to go into the Keypad Menu > Devices > Keypad, and enable Power Saver. That will disable the proximity sensor, so that the screen will only light up when you press a button, or if there's an active alarm event.

As mentioned, the Motion Sensor works by looking out for any sources of heat moving around in the room. So when looking for a trigger for motion false alarms, you're looking for any heat-generating objects that might enter the sensor's view. That could be the obvious things - actual people, pets or other animals, swinging lamps etc. But it could also be heating vents, steam coming from bathrooms or dishwashers, or even sunlight filtering through trees.

And finally, about that Smoke Detector. That works by looking for tiny particles that have entered a chamber inside. So it could be triggered by anything small enough to get in there - actual smoke of course, but also steam, maybe small insects, or especially dust.

For more thorough troubleshooting, I strongly recommend giving our Support team a call at 800-548-9508. We can walk through all three troubleshooting processes and get your system back to 100%.


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