‎Keypad is dead | SimpliSafe Help Center
christophermiles's profile

Wednesday, November 24th, 2021 5:09 PM

Keypad is dead

Community Admin


4.3K Messages

1 year ago

Hi christopher.miles,

First, to check your current firmware, you can head over to the Keypad Menu and navigate to System Settings > Diagnostics.

But that's only if your Keypad was functioning properly. It sounds like we should really replace it. Give our Support team a call at 800-548-9508 and we can get that taken care of.

- Davey D.
Community Development Manager
SimpliSafe Home Security

10 Messages

1 year ago

The support team had me take the batteries out of the keypad to reset it and then do the same with the base station.  That took care of the issue up until the software update (got the cog system icon on the keypad and I did the update) and the dead keypad issue returned the next morning.  Removing the batteries/resetting both devices appears to have fixed it again. At least for now (on day 3).
New to the Community? Get started by reading our Welcome Post.