Keypad illumination

@davey_d​ I understand the reason is to save battery but I would like the option in the settings to enable this feature and accept the consequences of a reduced battery life. I find this lack of illumination issue very frequently in my setup and don't mind less battery life. Thanks.

@pdscotti​ yep, I understand. Could you give more detail about how you want it to work?

As I mentioned, the keys should all be lit up when you would actually need the number pad - like when the system is asking for a PIN (to disarm or enter the Menu), or if you're typing in a name for a sensor, etc.

When the proximity sensor senses you, it will only light the screen, as well as the Home, Away, and Off buttons.

Hi @sathome22 ,

The Keypad uses the same type of motion detection tech as our standalone Motion Sensors. That is, is picks up heat signatures moving across the room.

While the range isn't as long, it should still be able to pick you up from a few feet away. We've even gotten complaints from folks who have their Keypad set up in their bedroom, because it picks them up while they're trying to get to sleep.

So if your Keypad is only able to pick up motion at extremely close up, there may be a problem with that sensor. If you haven't already, I would suggest first trying a fresh set of batteries, in case that improves performance. And then contact our Support team for further troubleshooting and possibly a replacement.