Internet connection problem
installed everything and it works well from the keypad after activating the updated system, but I can't get passed the master PIN from the web page or the android app. I get a "check internet connection" from the pin/unlock screen.
3 years ago
If you have SS3 (this issue also applies to SS2) - it could be that you need a different cellular module (i.e., systems are usually sent with tmobile/vodafone modules, and won't work for everyone, so request a verizon module instead - it's like a network card that you swap in the base station, easy to do). If this is the issue, request that they send it to you 2-day air and follow up with them!
Either way, call SS to troubleshoot and see if these are the issues. (press #1 for sales, someone might answer sooner)