‎Instalation | SimpliSafe Support Home

Wednesday, June 3rd, 2020 12:52 PM


Trying to set-up system but Keypad won't connect to base station

2 Messages

4 years ago

Try using the master USB key fob. Connect it to computer/laptop, launch the software and enter the number on the keypad. Plug the USB key fob into the base station and it will automatically update to include the keypad. Very easy.

2.8K Messages

4 years ago

If you have SS3, you can try to take out the batteries in the keypad and re-insert them, and/or, reboot the base station.  If that doesn't resolve the issue, call SS for assistance.
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.