‎initial setup questions | SimpliSafe Help Center

Wednesday, April 7th, 2021 6:40 PM

initial setup questions

Community Admin


491 Messages

2 years ago

Hi @tlxreed,

Regarding your second question, do you have any extensions that may be causing issues with your dashboard loading? Since some ad-blockers can cause issues, we recommend trying to log in through an Incognito (Chrome) or a Private (Safari and Firefox) window as that may help test if an extension is causing the issue.

For your first question, you can contact our Support Team to get that resolved for you. Support can be reached by phone at 1-800-548-9508 or by email at Customer-Support@SimpliSafe.com from 8 AM to Midnight ET, 7 days a week.

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