
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
initial setup questions
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2 years ago
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simplisafe_admin
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491 Messages
2 years ago
Regarding your second question, do you have any extensions that may be causing issues with your dashboard loading? Since some ad-blockers can cause issues, we recommend trying to log in through an Incognito (Chrome) or a Private (Safari and Firefox) window as that may help test if an extension is causing the issue.
For your first question, you can contact our Support Team to get that resolved for you. Support can be reached by phone at 1-800-548-9508 or by email at Customer-Support@SimpliSafe.com from 8 AM to Midnight ET, 7 days a week.
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