Using Your System
Account & Billing
Thursday, October 7th, 2021 9:17 PM
1 year ago
2 years ago
@davey_d I just talked to Support and they spoke to their supervisor and was told this CANNOT be changed. The Entry Delay cannot be less than 30 seconds and the Exit Delay cannot be less than 45 seconds. This is annoying (and makes no sense IMO) and it was apparently a waste of my time to call. So either this statement above from Johny M. @ SimpliSafe is inaccurate of both the Support person and their supervisor that I just spoke to are misinformed. Which is it?
@Gregg our last response was over a year ago, so things might have changed in the Support team since then. It is true that there used to be a way to override the timer from our end, but as we also mentioned, as soon as you made any changes on your end, the default value would return. So that may be why the option is no longer available.