‎Had Simplisafe for 4 days. Had to reset 5 times | SimpliSafe Help Center

Thursday, October 7th, 2021 2:22 AM

Had Simplisafe for 4 days. Had to reset 5 times

Community Admin


4.3K Messages

1 year ago

Hi chris.auer,

We have had trouble with mesh WiFi in the past, but it had already been resolved. If your Base Station is on version 2.3, you should be fine in that regard.

However, the issue you describe is something else entirely. Component info and settings are stored in the Base Station itself, so they can be retained even without WiFi/cell connectivity. There seems to be something wrong with your Base Station. If we haven't already, we'll want to replace that. If you could give our Support team a call at 800-548-9508, we'll overnight you a new one.

- Johnny M.
SimpliSafe Home Security

2 Messages

Thank you Johnny, new one on the way.
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