‎General settings in app | SimpliSafe Help Center

Saturday, December 19th, 2020 6:40 PM

General settings in app



5.1K Messages

2 years ago

@stephenwarrick88 I am guessing you talked with SS outsourced 3rd party agents. They are nice and good for 1st level support, but the answer you got is "simpli" not acceptable. I suggest you call back and ask to be connected to Simplisafe support in Boston. I myself consider them "2nd tier support" and know their stuff.

Community Admin


4.3K Messages

2 years ago


We answered this question on a different thread. But just in case you missed it - we'll be having a Specialist (our more experienced escalation team) reach out and troubleshoot!

- Johnny M.
SimpliSafe Home Security
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