‎Flashing Lights On New Keypad, Now Dead | SimpliSafe Help Center

Wednesday, March 10th, 2021 8:58 PM

Flashing Lights On New Keypad, Now Dead

Official Response

Community Admin


491 Messages

2 years ago

Hi @helen-smythe,

It certainly sounds like there's a problem with the Keypad that is preventing it from starting up properly. Other than leaving the batteries out for a few minutes and trying new batteries, both of which you have already done, it sounds like customer support was correct to get the Keypad replaced for you. If you'd like to get your system, other than the Keypad, up and running, our Support Team should be able to get your Master PIN set for you which will allow you to set up the rest of your system using the SimpliSafe app or your account on SimpliSafe.com.

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