8 Messages
Firmware Updates
While the current System Firmware 1.6 has been solid for me, it seems it's been about 9 months since SimpliSafe has released any firmware updates for either the system itself, or the Doorbell or SimpliCam. This is the longest time between updates since I've owned my system- I'm assuming some of the delay is related to the pandemic, but was wondering if anyone had any ideas on when we should expect to see any updates come along?
In relation to updates, I've had a few feature suggestions rolling around my brain for a while now that maybe others would find useful:
1. The ability to restart/power cycle the Doorbell and SimpliCams from either the app or web interface. My SimpliCams have been quite stable since the last update, but my doorbell still acts up sometimes, and currently my only solution is to manually unscrew it from the wall and hold down the button to reset it and then having to re-add it in the app. It shouldn't be that difficult, especially as many SimpliCams are located in areas that are up high or generally harder to get to, and doorbells are screwed to the wall!
2. As lots of folks on here seem to echo, I REALLY wish the base station would announce the sensor name instead of just sounding a chime when a door or window sensor is open. This is a huge oversight, especially since we know the system is capable of announcing sensor names during setup/test mode.
Thanks!
In relation to updates, I've had a few feature suggestions rolling around my brain for a while now that maybe others would find useful:
1. The ability to restart/power cycle the Doorbell and SimpliCams from either the app or web interface. My SimpliCams have been quite stable since the last update, but my doorbell still acts up sometimes, and currently my only solution is to manually unscrew it from the wall and hold down the button to reset it and then having to re-add it in the app. It shouldn't be that difficult, especially as many SimpliCams are located in areas that are up high or generally harder to get to, and doorbells are screwed to the wall!
2. As lots of folks on here seem to echo, I REALLY wish the base station would announce the sensor name instead of just sounding a chime when a door or window sensor is open. This is a huge oversight, especially since we know the system is capable of announcing sensor names during setup/test mode.
Thanks!
davey_d
Community Admin
•
5.6K Messages
4 years ago
Thanks for the suggestions! Our Engineering team is of course always hard at work on even more improvements. We prefer to go slow, and test (A LOT), to really make sure that each update has the most benefit.
We have heard both of your requests before. On the first one - it might be a little tricky to implement. As you know, the way the app issues commands to your cameras is through the web. So if the issue with the camera is that it's been disconnected from the web, there would be no way to send a command to it. Though a reboot command might be useful in cases where it's not the connection that is necessarily the issue.
As for the Base Station producing more specific voice prompts instead of door chimes - you are definitely not alone! We'll add your voice to the chorus, which seems to be getting louder all the time.
- Johnny M.
SimpliSafe Home Security
1
0