‎False Alarms and Erratic System Setting Status | SimpliSafe Help Center

Thursday, April 30th, 2020 4:46 PM

False Alarms and Erratic System Setting Status



2.8K Messages

3 years ago

Do you have SS2 or SS3?

By fire alarm, do you mean the smoke detector, and do you regularly clean it? They can produce false alarms if they aren't cleaned regularly (use a can of compressed air every month or every other month, depending on the amount of dust it collects).

There are user reports on the forum about the system arming in Home or Away mode when users didn't arm the system,...sometimes it's a faulty keypad, but don't rely on that, the best thing to do is call SS and ask for a senior supervisor to investigate and to help troubleshoot - try calling first thing in the morning and pressing #1 for sales, that option seems to be answered more quickly.

2 Messages

Yes, I meant smoke detector.  I believe my system is a SS3 since it's only 1.5yrs old.  Thanks for the advice.
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