By fire alarm, do you mean the smoke detector, and do you regularly clean it? They can produce false alarms if they aren't cleaned regularly (use a can of compressed air every month or every other month, depending on the amount of dust it collects).
There are user reports on the forum about the system arming in Home or Away mode when users didn't arm the system,...sometimes it's a faulty keypad, but don't rely on that, the best thing to do is call SS and ask for a senior supervisor to investigate and to help troubleshoot - try calling first thing in the morning and pressing #1 for sales, that option seems to be answered more quickly.
coltmaster1
Advocate
•
2.8K Messages
3 years ago
By fire alarm, do you mean the smoke detector, and do you regularly clean it? They can produce false alarms if they aren't cleaned regularly (use a can of compressed air every month or every other month, depending on the amount of dust it collects).
There are user reports on the forum about the system arming in Home or Away mode when users didn't arm the system,...sometimes it's a faulty keypad, but don't rely on that, the best thing to do is call SS and ask for a senior supervisor to investigate and to help troubleshoot - try calling first thing in the morning and pressing #1 for sales, that option seems to be answered more quickly.
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