‎Extending New Outdoor Camera Range | SimpliSafe Support Home
 
Quantase's profile

Thursday, December 22nd, 2022 11:55 AM

Extending New Outdoor Camera Range

Anyone figured out how to extend range of the new outdoor camera when inside a structure, such as metal barn, shed, or outdoor office?  Wi-Fi router is in metal barn along with camera connected using 2.4Ghz frequency.  Barn is 200ft. away from base station ( beside a window) inside home.  Able to connect and view camera when standing inside the barn, but when outside of the barn anywhere else, unable to connect and view.  Thought the router inside of barn (hardwired to the home network underground acting as a bridge for internet ) would eliminate any connectivity to the barn, but issue persists. Any solutions or hacks to resolve this issue?

Community Admin

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240 Messages

1 year ago

Hi @Quantase, welcome to the community!

The Outdoor Camera does require a connection back to the Base Station to wake up. When you are testing this and it is working, do you have any doors open back to the house where the Base Station resides? It's possible that in some instances there is a clear connection to the Base Station that is allowing the signal to go through. 

If possible, it might be best to try and relocate the Base Station within your home to have a better line of sight to the Outdoor Camera - such as in a window. 

Let me know the details and I'd be happy to look over this further with you.

5 Messages

@alexandria_c

Thanks.  I have moved the base station in the house with a better line of sight (by a window) to the camera inside of the metal barn and it still does not connect.  When I am inside of the building with all doors closed, I am able to view on my phone.  Is there a way for the base stations or the outdoor cameras to have the ability to have their range boosted to penetrate metal buildings?  Thanks.

Community Admin

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5.2K Messages

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80 Points

@Quantase​ unfortunately no, we don't have a booster component that can be used to bypass the metal. The barn may just not be the best place for that Outdoor Camera.

That being said, have you considered our Indoor Camera? That camera doesn't need to link with the Base Station, and can work just by being connected to WiFi. Since there's a WiFi router (or perhaps a mesh access point or extender?), the Indoor Camera might fare much better.

136 Messages

I'll add that the indoor cameras work quite well, as long as you have power in the barn i wouldd give that a shot. They use a usb cable and plug into what appears to be a pretty standard 5V power supply like any phone or a multitude of other things. I suspect one would run a long time on a lithium power pack or jump starter too.

You can set to privacy shutter open in all modes ant they will provide the same functionality as the outdoor camera save for the spot light but the night vision is fairly good.

5 Messages

Thanks for the comments. To add to this puzzle is that when clicking to show video, it says: waking up camera—> connecting-> launching live video-> camera disconnected from the internet.  It seems like it did connect, but then lost internet.  Not sure if this is just a standard response no matter what the video (connect to base station or wi-fi) or if the camera is faulty and need replacement.  Thoughts?

Community Admin

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240 Messages

@Quantase​ If the Base Station is too far away from the Outdoor Camera, the Outdoor Camera can still record and send that recording to the app. However, to wake the camera and preview the stream the Outdoor Camera does need to check in with the Base Station. In this scenario, it goes through the steps to try and wake the camera, but due to the distance being too great between the Base Station it's unable to show the live stream.

I do agree with Davey that the Indoor Camera (SimpliCam) might be the better option here, as it doesn't need to check back in with the Base Station in order to stream. 

5 Messages

1 year ago

Thanks for the comments. To add to this puzzle is that when clicking to show video, it says: waking up camera—> connecting-> launching live video-> camera disconnected from the internet.  It seems like it did connect, but then lost internet.  Not sure if this is just a standard response no matter what the video (connect to base station or wi-fi) or if the camera is faulty and need replacement.  Thoughts?

Advocate

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927 Messages

@Quantase​ In your app go under that camera and scroll down till you see connection check and you can do a test for that camera and it will tell you your signal strength and upload strength and then you can determine what is causing it but I think it's the wifi signal is just bad getting to the barn and being a metal barn at that. If you have a mesh system I would put a  Access point at the barn and you could try a wifi extender but that may not work if it's to far away. I believe it's a wifi problem to be honest as you say it connects but will not stay connected. A few things for you to try out and if you have e an indoor camera I would try that and if you want light have some sort of motion light in there. Hope you get it figured out 

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