Everything is failing
|SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G Sunset, including obtaining and installing a new cellular module, check out our Help Center Article here.|
All of a sudden everything seems to be going haywire. I am constantly getting no link to dispatch. I am not getting and text or push notifications. The app is not showing my dashboard. The app won't refresh my settings. The keypad is no longer making a noise when I enter the home when the alarm was set to away. Heck, accidentally triggered and alarm and after turning it off I did not get a notification on my phone for 15 minutes. Guess who call 15 minutes after the alarm was triggered, the dispatch center saying an alarm was triggered and do I need assistance. I said no that alarm went off 15 minutes ago. Not sure what is causing all the glitches. I have never been contacted about changing the cellular part from 2g to LTE. Good luck talking with anyone about the problem. I have been a customer since 2013. It may be time to switch. Any help or guidance would be most appreciated.