‎Diagnosing panic button sensors | SimpliSafe Support Home

Wednesday, September 8th, 2021 2:18 AM

Diagnosing panic button sensors

I can't tell if the sensor is "dead".  The config screen on-line says it's ok. Take the battery out, sync the config, it still says it's okay.

Community Admin


5.4K Messages

3 years ago

Hi Craig,

What symptoms tell you that the Panic Button is not working properly? Are you getting an Error message on the Keypad or the SimpliSafe app?

Don't forget, when you're looking at the app, you'll want to refresh it (by hitting the circular arrow button at the top) to get the most up-to-date info. Also, when you're testing, you want to press the button for two seconds to actually trigger it - this is a failsafe to prevent accidental presses.

- Johnny M.
SimpliSafe Home Security
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