6 Messages
Device NOT ID'd on Alarm Event
I have all of my Devices named. I wanted to know by name what device has been triggered.
However, my Downstairs motion detector recently was triggered. The alarm siren turned on. So far, so good. But when I looked at my timeline I could not determine what named sensor had been triggered. It showed the device as "Motion Sensor xxxxxxxx" and not as "Downstairs Motion Sensor".
What's wrong?
Thanks,
Clark
However, my Downstairs motion detector recently was triggered. The alarm siren turned on. So far, so good. But when I looked at my timeline I could not determine what named sensor had been triggered. It showed the device as "Motion Sensor xxxxxxxx" and not as "Downstairs Motion Sensor".
What's wrong?
Thanks,
Clark
captain11
Captain
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6K Messages
4 years ago
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clark711
6 Messages
4 years ago
Just found your reply.
First, I did not know of a SS2 or SS3. My system is "new". I did originally have a SimpliSafe system from about a year+ ago, but it was replaced by SimpliSafe a month ago. It is definitely the "new" system, so is that a SS3?
I have the $24 per month monitoring plan.
Thanks,
Clark Johnson
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harriet_c
Community Admin
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71 Messages
4 years ago
Is your app up to date? I also suggest calling our support number at 800-548-9508 so we can help you troubleshoot live!
Thanks!
- Harriet C.
SimpliSafe Home Security
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