Device NOT ID'd on Alarm Event

@ Clark711 I replied to your other post.  Please provide more information: What system do you have, SS2 or SS3? Do you have a monitoring plan, and if so, which one? Based on the questions you are asking, you may want to call support. They are open until midnight eastern.

Captain11....

Just found your reply.  

First, I did not know of a SS2 or SS3.    My system is "new".   I did originally have a SimpliSafe system from about a year+ ago, but it was replaced by SimpliSafe a month ago.   It is definitely the "new" system, so is that a SS3?

I have the $24 per month monitoring plan.

Thanks,

Clark Johnson

Hi @Clark711,

Is your app up to date? I also suggest calling our support number at 800-548-9508 so we can help you troubleshoot live!

Thanks!

- Harriet C.
SimpliSafe Home Security