“Device Connection Problem” error message
For the last few weeks at least, I’m consistently seeing a “device connection problem” error message when trying to use the app. This happens any time I try to refresh settings in my system, general settings or device settings. Also happens when trying to arm or disarm in the app. This happens every single time. I don’t think I’ve had a successful connection once. Base is connected to cellular only, not to Wi-Fi. Base has been sending push notifications when armed or disarmed from keypad for the most part and sent notification during an accidentally triggered alarm. So it seems it can send out but can’t receive connections initiated through the app. I also tried the web app and that gave the same error.
Is this a known issue now for base stations using cellular only, or is it just my system? It used to work fine. If this gets escalated, please have the technician contact me by email, as I’m not available by phone during the day.