@RF GM if the base is the only electrical device experience this, I would guess a bad power strip, outlet or power supply. If you have a powerstrip, I would replace that first. If it still happens, call SS and get the power supply replaced, if still happens new base. At a minimum, call SS support and troubleshoot.
I'd double-check the power adapter/wall wart is firmly connected to the base. Maybe even unplug and reconnect a time or two.
Do similar at the wall end with the plug. Could it be a loose/worn out receptacle/outlet?
Has the power cable possibly been damaged? Sharply kinked, a pet chewed it, etc?
When it's all plugged in and working, try wiggling the wall wart a little, try wiggling the cable along its length, and lightly wiggling the plug at the base. Does the power out event occur?
If none of that points to a possible cause then I would do Captain's suggestions of trying the base on a different outlet or even a different branch circuit, or different power strip, or whatever combination of those might apply.
If none of that helps/identifies a likely suspect that may be on your end, then you'll have to get hold of SimpliSafe tech support. Phone in, don't wait for/expect a reply on the forum. Presence has been better lately by SS but still the best/quickest way is to proactively phone in.
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captain11
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captain11
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whoaru99
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whoaru99
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Do similar at the wall end with the plug. Could it be a loose/worn out receptacle/outlet?
Has the power cable possibly been damaged? Sharply kinked, a pet chewed it, etc?
When it's all plugged in and working, try wiggling the wall wart a little, try wiggling the cable along its length, and lightly wiggling the plug at the base. Does the power out event occur?
If none of that points to a possible cause then I would do Captain's suggestions of trying the base on a different outlet or even a different branch circuit, or different power strip, or whatever combination of those might apply.
If none of that helps/identifies a likely suspect that may be on your end, then you'll have to get hold of SimpliSafe tech support. Phone in, don't wait for/expect a reply on the forum. Presence has been better lately by SS but still the best/quickest way is to proactively phone in.
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