Connecting To Base Keypad Error
Okay, this is a new issue – the first in nearly four years of ownership of SS3. I have a family member staying at my residence as I frequently leave home presently. Three times now, we have left at the same time – me leaving for 2-3 days, they go for a walk. They have a guest Keyfob, but we do not arm the system once I leave, as they are close by.
The first time the issue arose, they called me while driving to my destination to tell me that when they got back inside, the Keypad showed the SimpliSafe logo and a message of "connecting to base." Please be aware that this is from their memory, as they did not write the exact communication down. Thus I can only go by the information they have given.
I have left twice more, and it is the same pattern. I leave, and the family member goes for a short walk, and we do not arm the system – and according to them, the same logo and message appears when they reenter the residence.
I cannot catch this error myself, as it has not happened while I am home (even when I depart and return alone without arming the system). They are concerned, and of course, so am I. Nothing appears on the Timeline or as an alert on my phone. I searched and could not find anything that resembles this exact problem. I have had no other errors or disconnections otherwise (and I have checked practically every time I pass the Keypad).
(This is a very trusted, older family member, so nothing odd is going on, and I trust their account 100 percent. I merely cannot figure out why it is only happening when both of us leave the residence. I worry that if we both depart and are away for a lengthy time, the system might remain disconnected. The situation is a first for me in 8 years – SS2 and SS3)