‎Confirmation of 4G upgrade? | SimpliSafe Support Home
customer1001's profile

Tuesday, April 12th, 2022 1:33 AM

Confirmation of 4G upgrade?

Sorry, sure it's been asked, but didn't see.

Is there any "confirmation" that the 4G sim card install goes well?

Installation seemed fine, powered back-up and everything seems to work and operate as normal.  Just wondering if I'm supposed to get some sort of confirmation text or email (haven't so far).

thank you.

Community Admin


5.5K Messages

2 years ago

Hi @customer1001 ,

The WiFi and cell connections are meant to be working in tandem, so as soon as one cuts out, the other takes over immediately. So the best way to test the cell connection is to temporarily disable WiFi.

If I recall correctly, disabling WiFi is already part of the upgrade process. So if the Base Station is able to connect as soon as you turn it on, then that already confirms that cell is working!

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