1 Message
Cellular Backup
I installed the new cellular module Sunday and it immediately showed connected. I left the house Monday for quite awhile and when I returned and checked the cellular connection it showed "Disconnected." It showed the wifi with no problem. I thought it should always show connected, even if we're not Verizon or AT&T customers. It is a third party partnership for service to all Simplisafe customers. The purpose is for their to be no interruptions of wifi signal to the Simplisafe alarm.
emily_s
Community Admin
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3.1K Messages
8 months ago
Hello @bertreassia,
The Base Station's cell module will only show as "Connected" if it recently sent a signal. The "Disconnected" status means that cell isn't linked up at that moment, but it is ready to send a signal.
If the cellular status is shown as "Init", that would then mean that the Base Station isn't connected to cell.
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lance843
983 Messages
8 months ago
If you have your base station hooked up to wifi it will primarily use that as your full-time signal but if wifi goes out the system will automatically hook up to cell signal, so if it is hooked up to wifi it will say cell is disconnected.
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