‎Base Unit cannot log in to WiFi | SimpliSafe Help Center

Monday, July 19th, 2021 11:55 PM

Base Unit cannot log in to WiFi



5.1K Messages

2 years ago

@walt_20237 how long is your pw? There is a limit and should be found in the online help center.

Update: here is the link to the article. Might help.  Good luck.


Community Admin


4.3K Messages

2 years ago

Hi walt_20237,

Sounds like you've already run through the usual checklist with our Support team. But I feel like there's maybe something we're still missing and haven't checked. I'm setting up a call now with a senior specialist to continue troubleshooting with you.

- Johnny M.
SimpliSafe Home Security

3 Messages

2 years ago

You ever figure it out?  I have very similar issue.  Rebooted keypad, base station and router...still nothing.

4 Messages

2 years ago

I had the same issue. Had to remove the batteries from the base station for more than a minute (only did 15-30 seconds on my first attempt)
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