Base station replacement

@davey_d The instructions you posted above for moving to a new base station are helpful, but they are missing a critical first step. I found this information on your support site here. The support article is called "Replacing My Base Station and Transfer Service to a New Base Station"  The missing steps are: 

You will also need to complete the following steps prior to getting started:

1. Unpair any Smart Locks, Outdoor Security Cameras, or Smart Alarm Wireless Indoor Security Cameras in use by this system.

   1. To unpair Smart Lock, go to the three-bar menu and select My System > Device Settings. Then tap your Smart Lock and choose ‘Remove Device’.

   2. To unpair Outdoor Security Camera, go to the three-bar menu and select My System > Camera Settings. Then tap on your Outdoor Camera and choose ‘Remove Camera’.

2. Disarm your system by setting its status to ‘OFF’.

Hi des6319,

Sorry about the confusion. We also responded to your post in this thread.

When your Base Station shipped, our system automatically sent you an email invoice. And it's easy to miss, but instructions for installing the new Base Station (including updating the serial online) are also included. For your convenience, here are those same instructions:

Step 1: Remove the Old Base Station

1. Unplug the old Base Station from the wall.
2. Use a Phillips head screwdriver to open it's battery compartment and remove one of the backup batteries.
3. Return the old Base Station (including the batteries and power adapter) to SimpliSafe using the enclosed, pre-paid USPS mailing label.
4. Remove a battery from all Keypads.

Step 2: Set Up the New Base Station

1. Remove the Battery Activation tab.
2. Plug the Base Station into the power outlet.
3. Your existing sensors should already be pre-programmed in this replacement system. Please test them to make sure everything is working correctly. You may need to set your PINs and WiFi again.
4. Log in to your account at SimpliSafe.com (http://simplisafe.com/account). At the bottom of the menu section on the left, click Activate Monitoring.
5. On the next screen, select "Upgrade Existing Service' then select the location for the new Base Station and click Next. Enter the new Base Station serial #, found on the bottom of the Base Station.

Let us know if you have any more trouble!