2 Messages
Base station replacement
When my system wasn't working, simplisafe sent me a new base station, but no way to change the serial number in the system and no one there will respond to emails. Any suggestion? I plan on getting rid of this garbage service at the end of my paid and not monitored period.
captain11
Captain
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5.1K Messages
2 years ago
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davey_d
Community Admin
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4.3K Messages
2 years ago
Sorry about the confusion. We also responded to your post in this thread.
When your Base Station shipped, our system automatically sent you an email invoice. And it's easy to miss, but instructions for installing the new Base Station (including updating the serial online) are also included. For your convenience, here are those same instructions:
Step 1: Remove the Old Base Station
Step 2: Set Up the New Base Station
Let us know if you have any more trouble!
- Johnny M.
SimpliSafe Home Security
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