Base station randomly resets/restarts and says Welcome to SimpliSafe
This has been a recurring issue nearly every day for a lengthy time for weeks, maybe months. Base station seems to reset for no reason and plays the message Welcome to SimpliSafe. Then the keypad shows a message Keypad Out of Range. As such, the keypad cannot arm the system to Away mode. Further, the app cannot arm the system to Away mode. This is extremely frustrating when this occurs while in the house, but more frustrating when this occurs away from the house after the system has been armed and cannot be disarmed as the base station resets and the key pad also says out of range when it has not moved since arming the system and leaving the house. This does not put my mind at ease, and the confidence is low in the equipment and tech.
Support informed me to update base station settings. This was completed when that option appeared on the key pad. Then I had to install all devices again starting with the key pad, wifi, sensors, motion detectors, etc. Support mentioned the ongoing issues should cease once the update was installed. However, the same situation has occurred again. What is the solution when the base station restarts? It cannot be to restart the keypad by removing the batteries from the key pad to restart followed by adding it as a device followed by adding wifi and other devices. Its madness to experience this daily, and the solution is to restart keypad, add keypad, add wifi, add devices.