‎Base Station not Connecting WIFI and cellular not connecting. | SimpliSafe Support Home
 
G

Thursday, July 22nd, 2021 3:08 AM

Base Station not Connecting WIFI and cellular not connecting.

Tried all the steps on the page.  Nothing works.  Using an Apple AirPort Extreme Router.  Turned off 5 gHz, SSID not hidden, any ideas?  Super frustrating.  Base station won't connect to cellular as well?  I got quite rocks in my living room.

Captain

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5.9K Messages

3 years ago

@greghare01 first up, is your base registered?

Community Admin

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5.5K Messages

3 years ago

Hi greghare01,

If you're only just getting started now, it may take a little bit of time before the cellular module is able to establish a connection with the cell sites in your area. But it shouldn't take more than an hour or so.

In the meantime, what warnings or errors are you getting while trying to connect to your Apple router? Are your Base Station and Keypad in a different room from the router?

We might need to get you on the phone with an agent to go through whitelisting SimpliSafe in your router's security settings, as well.

- Johnny M.
SimpliSafe Home Security
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