3 Messages
Base Station never finds any WiFi
As the title states, system just spins endlessly never finding any WiFi nearby. Base station is like 15 feet away from the router.
3 Messages
As the title states, system just spins endlessly never finding any WiFi nearby. Base station is like 15 feet away from the router.
Official Solution
davey_d
Community Admin
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5.7K Messages
3 years ago
@Captainks that's a good one to try if you had previously been connected, but you recently replaced the cell module inside the Base Station. You can follow the instructions for the solution, which was discovered by a member of our Community.
@alanjackson does that sound like your situation?
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captain11
Captain
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6.4K Messages
3 years ago
@alanjackson Time to call SS support, troubleshoot and get that new base replacement.
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Captainks
7 Messages
3 years ago
Alan, i had the same issue. Call SS as they have a work around that involves removing the batteries and then using the keypad to search. They are hopefully working on a fix but that should get u moving along. :)
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benjaminkurata
10 Messages
3 years ago
Check the default address in your account. Some rocket scientist entered my shipping address (a UPS Store) as the default address, and I can't get it deleted from the system!
WTF?!?!
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TLee64
1 Message
3 years ago
Running without batteries and using keypad was only thing that worked for me as well. Lots of wasted time troubleshooting.
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lopezzi
1 Message
3 years ago
Just had the same exact problem. New customer as well and must say, kinda disheartening to run into a breaking issue right out the gate. Luckily, I work in IT and a tech savvy so was able to do some googling and found this thread. I was able to undo the bottom cover and remove the batteries. After this, the base was able to scan for wifi and I was able to get it connected. I didn't have to use the keypad, but kinda weird it wouldn't do it with the batteries installed. Any normal user would not be able to figure this out and probably give up or claim it's defective. This really should be fixed ASAP.
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alanjackson
3 Messages
3 years ago
+100. I haven’t even fixed it yet because I don’t feel like dealing with it. IDK why they can’t deliver an OTA with this brand spanking new 4G modem. Had to find this on the forum. Most users I guess are going to leave it broken and keep shelling out monthly fee for inferior product.
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folivertx
41 Messages
2 years ago
My system was wiped yesterday( all sensors/ camera removed) spent some time with CS and they could not figure how to fix this, Found this thread this morning and the running without battery got me connected back to wifi and now I can add my other devices back. I think they need to teach their CS agent how to use their resources or give them access to this Community forum.
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Cory_Hulet
9 Messages
1 year ago
I just spent several hours on the phone with CS tonight - very nice lady, but we were unable to get my base station or hand controller connected to my router. Other devices in my home can connect to the router without issue. 2.4 GHz, separate network, with WPA2 security. Odd thing is, I could connect them both if I did it through my wife's iPhone as a hotspot. But direct to the router - no go.
She is sending me an extender to see if we can connect that to my router and then my SimpliSafe devices to the extender. We'll see if that works. 4-5 business days. I'll try to get back here and update this post afterward.
Found this thread and tried the base station with no batteries, but that didn't work for me.
No idea why I can connect laptops, phones, etc to that same router with no issues and can access the internet through them, but the SimpliSafe stuff can't connect. Makes no sense!
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rmtempleman
1 Message
3 months ago
The previous responses gave me the idea of going straight to the keypad and it worked! Without the hassle of removing the batteries!
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