3 Messages
Base Station never finds any WiFi
As the title states, system just spins endlessly never finding any WiFi nearby. Base station is like 15 feet away from the router.
3 Messages
As the title states, system just spins endlessly never finding any WiFi nearby. Base station is like 15 feet away from the router.
Official Response
davey_d
Community Admin
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5K Messages
1 year ago
@Captainks that's a good one to try if you had previously been connected, but you recently replaced the cell module inside the Base Station. You can follow the instructions for the solution, which was discovered by a member of our Community.
@alanjackson does that sound like your situation?
(edited)
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captain11
Captain
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5.6K Messages
1 year ago
@alanjackson Time to call SS support, troubleshoot and get that new base replacement.
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Captainks
7 Messages
1 year ago
Alan, i had the same issue. Call SS as they have a work around that involves removing the batteries and then using the keypad to search. They are hopefully working on a fix but that should get u moving along. :)
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benjaminkurata
10 Messages
1 year ago
Check the default address in your account. Some rocket scientist entered my shipping address (a UPS Store) as the default address, and I can't get it deleted from the system!
WTF?!?!
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TLee64
1 Message
1 year ago
Running without batteries and using keypad was only thing that worked for me as well. Lots of wasted time troubleshooting.
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lopezzi
1 Message
1 year ago
Just had the same exact problem. New customer as well and must say, kinda disheartening to run into a breaking issue right out the gate. Luckily, I work in IT and a tech savvy so was able to do some googling and found this thread. I was able to undo the bottom cover and remove the batteries. After this, the base was able to scan for wifi and I was able to get it connected. I didn't have to use the keypad, but kinda weird it wouldn't do it with the batteries installed. Any normal user would not be able to figure this out and probably give up or claim it's defective. This really should be fixed ASAP.
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alanjackson
3 Messages
1 year ago
+100. I haven’t even fixed it yet because I don’t feel like dealing with it. IDK why they can’t deliver an OTA with this brand spanking new 4G modem. Had to find this on the forum. Most users I guess are going to leave it broken and keep shelling out monthly fee for inferior product.
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folivertx
41 Messages
5 months ago
My system was wiped yesterday( all sensors/ camera removed) spent some time with CS and they could not figure how to fix this, Found this thread this morning and the running without battery got me connected back to wifi and now I can add my other devices back. I think they need to teach their CS agent how to use their resources or give them access to this Community forum.
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