
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
1 Message
Thursday, December 2nd, 2021 11:20 AM
Base station lock up
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Updated
1 year ago
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mikey99945
1 Message
1 year ago
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davey_d
Community Admin
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4.3K Messages
1 year ago
Are you seeing an issue with the signal making it to the app, or is the Base Station not able to arm at all? They're two different issues, but neither should be happening.
If you haven't already, we suggest giving our Support team a call at 800-548-9508 so we can test the connection and troubleshoot.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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shiherlis
Advocate
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669 Messages
1 year ago
I have had it happen only once in nearly four years with SS3 (it never happened with SS2). I do not know about others, but in my experience, it is a scarce issue.
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