‎Base station lock up | SimpliSafe Help Center

Thursday, December 2nd, 2021 11:20 AM

Base station lock up

1 Message

1 year ago

Yes! Just started happening last night or this morning. I was going crazy thinking it's a local issue within my walls but seeing your post, I think it's on their end

Community Admin


4.3K Messages

1 year ago

Hi folks,

Are you seeing an issue with the signal making it to the app, or is the Base Station not able to arm at all? They're two different issues, but neither should be happening.

If you haven't already, we suggest giving our Support team a call at 800-548-9508 so we can test the connection and troubleshoot.

- Davey D.
Community Development Manager
SimpliSafe Home Security



669 Messages

1 year ago

How often does this happen to other owners?

I have had it happen only once in nearly four years with SS3 (it never happened with SS2). I do not know about others, but in my experience, it is a scarce issue.

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