‎Base Station Help | SimpliSafe Support Home

Wednesday, April 29th, 2020 12:43 PM

Base Station Help

I have a SS2 system that is almost 5 years old.  Over the past 6 months or so, the Base Station will stop communicating ... either an unable to connect to dispatch error, or the phone app can't connect to it (either to get a status or activate/deactivate the alarm).  The remedy seems to be unplug, remove the batteries, wait 60 seconds, and then reconnect everything.  Is there anything I can do?

9 Messages

4 years ago

If you have a Verizon card in the base station, call SS and they'll send you a new 4g card. Verizon is dropping the 2g.  Maybe that will help.  It sounds like its dropping the connection. Maybe cell tower has changed?  More trees around your house?

2.8K Messages

4 years ago

^ Also make sure that if you get a new verizon card, that SS has it activated - they've been sending them out and not prior-activating them, so if you get one and install it and the base still cannot connect, call SS and ask for a supervisor to make sure the SIM is activated (some of the reps don't know this).
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