Using Your System
Account & Billing
Tuesday, May 3rd, 2022 6:58 PM
are there batteries in the base station
10 months ago
1 year ago
Hi @mrecasino ,
Yes, the Base Station has rechargeable batteries, which take over if the main power is disconnected - e.g. during a power outage, or if the Base Station is purposely unplugged.
So the whole system can keep functioning even without power.
11 months ago
how do I order batteries for the base station ?
To order batteries for your Base Station, you'll just need to contact our support team. They'll be able to place that order for you and get the rechargeable batteries shipped out right away.
You can contact them directly with the details here.
Can non rechargeable batteries be used in the base station?
@RobKoz The batteries in the Base Station are Nickel Metal Hydride (NiMH) rechargeable batteries. Regular alkaline batteries should never be inserted into the Base Station as they may damage the device. If you need replacement batteries, reach out to our support team and they'll be able to get some shipped out to you right away.
If you need help replacing your batteries, we have a handy guide that can walk you through the steps here.
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