‎Arming system in Home or Away - 5 second pause | SimpliSafe Help Center
 
usmaak's profile

335 Messages

Monday, March 23rd, 2020 12:47 PM

Arming system in Home or Away - 5 second pause



Community Admin

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4.3K Messages

3 years ago

@usmaak

The Smart Locks would likely be the reason. The system needs to pause to give the locks time to complete their action, if any. Five seconds seem a little long, though. We'll pass on your feedback to our engineering team.

Johnny M.
SimpliSafe Home Security

335 Messages

^There is no action to complete.  I manually lock them all before arming the system.

Also, the order seems to be the alarm arming itself first, and then the smart locks engaging.  So what you say make no sense.

If I arm the alarm, disarm it, and then arm it again, the second time is instant.  If I press Off (even though the system is off) and then press home, it is also instant.

335 Messages

3 years ago

I am doing a few more tests, but I think that I've narrowed it down to a motion sensor that I installed after the locks.  The only recent changes to my system are the motion sensor and the locks.  I removed the motion sensor and everything is now working as it should.  I'm going to give it a couple of days more and then I'll add the motion sensor back in and see if the slowness reappears.

I have no idea why a motion sensor would cause this issue.

3 years ago

When I set my system to Home mode from the keypad, there is a pause of a few seconds before it actually changes to Home mode. There didn't used to be the delay, and I do not have a smart lock. I don't know what the cause of this, but I am experiencing it to.
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