‎App not communicating with base | SimpliSafe Support Home
 
aprss063's profile

Sunday, July 24th, 2022 11:29 AM

App not communicating with base

Everything on keypad working good but when trying to press home or away on app it says can't communicate with base or unable to send changes to base. Help.. 

13 Messages

2 years ago

Is your phone connected to the same network (your Wifi) as the base station when this happens?

I get the same message if I get far away enough from the house that my phone drops off WiFi and reverts to cellular.

We don't subscribe to monitoring. So I'm not sure if that makes a difference.

Community Admin

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240 Messages

2 years ago

Hi @aprss063, welcome to the Community!

Thanks for taking those steps and clarifying the KeyPad works. Are you on WiFi or cellular data when you encounter this issue with the SimpliSafe app? Do you have any trouble using other features within the SimpliSafe app, or just arming/disarming the system?

Let me know the details and I'd be happy to get to the bottom of this with you.

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